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SHIPPING & RETURN POLICY

title    Shipping

Standard shipping delivers between 3 to 5 working days within Malaysia.

Due to shipping constraint, please note that we do not shipped to Sabah & Sarawak and Oversea address for online purchases. However, we can make special arrangement for you should you like to order with Sabah & Sarawak and Overseas shipping address. Kindly contact our Customer Service Team at online@imec.com.my or call +603-8734 9255 for this special arrangement.

title    Product Return

We do not accept request for Product Return for exchange or refund other than the following reasons:

Faulty or Damaged Product due to Manufacturing Defects

We checked all Products prior to packing and delivery to ensure that all Products are in excellent condition. However, in case of faulty or damaged Product received due to Manufacturing Defects , you must contact our Customer Service Team at online@imec.com.my or call +603-8734 9255 within 24 hours of goods receipt.

 

To qualify for a possibility of an exchange, you must:

  • book   keep the Product in its original packing and condition s
  • book   specify in details the alleged faulty or damaged Product
  • book   provide any other information eg order number, photos, as requested by us.

 

If an exchange is allowed, you must:

  • book   return the Product to our office within 10 working days upon our instruction for verification and inspection
  • book   make sure that the Product is in its new condition with complete original packaging and label

 

Upon confirmation with our Customer Service team, please pack the item and send it back to:

IMEC HYGIENE SDN BHD

No. 33 & 35, Jalan BA 2/1,
Kawasan Perindustrian Bukit Angkat,
Sungai Chua, 43000 Kajang,
Selangor Darul Ehsan.

 

No exchange is allowed if we find the Product:

  • book   has been used, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
  • book   has been involved in any damage caused by an incorrect attempt at modification or repair; or
  • book    had been dealt with or used contrary to the manufacturer's instructions for the Product.
  • book   not in its original packing and label

 

In any case that the request for an exchange has been approved upon inspection and the Product is out of stock or not available, we may:

  • book   replace it with other similar Product of similar value
  • book    refund the cost of the Product itself

 

 

Wrong Item Despatch

If we have delivered the wrong item not as per your Order Confirmation, please accept our sincere apologies and contact our Customer Service Team at online@imec.com.my or call +603-8734 9255 within 24 hours of goods receipt.

 

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